Questions
Hail, insurance and your roof
How long does a roof last?
Asphalt shingles commonly last 20 to 30 years, and metal much longer. Sun and hail on the High Plains can shorten both.
What are the signs I need a new roof?
Age near the end of life, curling or missing shingles, granules in the gutters, stains in the attic, daylight where there shouldn’t be any, damaged flashing.
How do I know if it was hail?
Dents in vents, gutters and flashing, and shingles with round bare spots. Some damage can’t be seen from the ground.
Will insurance pay for my roof?
For sudden damage, subject to your policy, and not for age or wear. A replacement-cost policy and an actual-cash-value policy pay differently, and the deductible is yours. Your insurer decides.
Can a roofer cover my deductible?
No. The deductible is yours, and Texas law bars roofers from offering to pay, waive or absorb it.
What should I do right after a storm?
Photograph the damage from the ground, make only temporary repairs such as a tarp, tell your insurer, and call us for an inspection when you are ready.
What does the inspection cost?
The inspection has no fee. The estimate page explains what decides the price of any work.
Do I need a permit?
For a full replacement, usually. Ask us who pulls it before you sign.
What warranty do I get?
Two parts: the maker’s material warranty and our workmanship warranty. The warranty page explains both.
What about roofers who knock on my door after a storm?
Take a name and a registration number and look it up before you sign anything. Don’t sign over your insurance rights, and don’t agree to anything the same day.
What do I do before the crew arrives?
Move cars, take fragile things off walls, cover items in the attic, and keep pets and children away from the work.
Ready for a look at the roof?
Tell us the address and when the storm hit. We will call you to set a day.